866-368-4736 support@enviren.com

FAQs

How do I contact customer service?
Our Customer Service Department can be reached by calling our main number at 866-ENVIREN (1-866-368-4736).

 

 

 

How do I get my equipment to you?
We offer pick up and delivery. To schedule a pickup, please contact customer service to make the necessary arrangements. If you are beyond the range of our normal pick area, we would be happy to discuss arrangements for us to pick up your items or you can send them in by UPS, FedEx or any other carriers that you use.

 

 

 

What turnaround time do you provide?
It is our goal to provide all customers with 5 business day turnaround on calibrations. If we are not able to meet that schedule, you will be notified by customer service.

 

 

 

What are your normal payment arrangements?

Unless otherwise agreed upon in advance, customers that have been credit approved will receive payment terms of net 30 days. Any invoice not paid within 60 days may be subject to a finance charge. As an added convenience, we accept MasterCard and Visa.

 

WHAT IS YOUR POLICY ON REPAIRS?

We will evaluate all equipment that we receive prior to any work being done on the equipment. Unless previous arrangements have been made, you will be contacted before any recommended repairs are done to your equipment. We will make every attempt to provide you with the cost of the repairs as well as the costs to replace the equipment.

 

IS A PRICE LIST AVAILABLE?

We do not have a published list. If you provide us with a list of the equipment that you need calibrated, we will put together a competitive pricing package for you that may provide you with discounts based on the volume quoted and the overall relationship.

 

DO YOU OFFER AN EXPEDITED SERVICE?

Yes we do. We offer same day and 2 day expedite service. Certain Dimentional items take 3 days. Please be sure to provide advance notice. Also, specify equipment details such as manufacturer, model number and item description.

 

Do you provide data with your certificates of calibration?
Yes data is proovided with all calibration certificates. Accredited data is also available upon request for an additional fee.
Is it possible to replace a lost certificate of calibration?
Yes. If you contact our customer service department, they can make arrangements to get you a replacement copy. In addition, if you sign up for our on-line service, you will have the ability to access your account through our web site and download the missing information. If you would like more information about this valuable service, please contact our customer service department and they can assist you.
Do you determine the calibration cycle for each item calibrated?
No. It is your responsibility to select the calibration cycle for each item. Generally the appropriate cycle will take into account the instrument accuracy, sensitivity, usage, environment and the risks involved with its use. The customer is in the best position to accurately evaluate all of these factors.
WHAT IS INVOLVED IN MAKING ARRANGEMENTS FOR AN ON-SITE CALIBRATION?

Simply contact our customer service department to make the request. They will walk you through the process and make the necessary arrangements. Generally you will be required to provide us with an accurate listing of equipment two weeks in advance of the scheduled date. This will allow us to send the right procedures and standards with the assigned technician.

DO YOU REQUIRE A PO # BEFORE WORK CAN BE SCHEDULED?

It is our policy to require a purchase order for all calibration work prior to the start of a project. Work can be picked up without a purchase order, but we will require you to provide us with one before we begin to work on the equipment. All on-site requests will require a PO in advance of a technician coming on to your site.

DO YOU KEEP TRACK OF WHEN MY EQUIPMENT IS DUE FOR CALIBRATION?

Yes, we will maintain records on all of your equipment that we have previously calibrated. You will receive notification from us approximately 1 month prior to the scheduled calibration date for each item.

Enviren Calibrations
202 State Street
Binghamton, NY 13901
Phone: 866-368-4736
Fax: 607-723-4827
Email: support@enviren.com

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